1. Your use of this website constitutes your agreement to the following terms and conditions. If you do not agree to these terms, you should immediately cease the use of this website.
  2. Orders and payment:

2.1. Please note that orders placed and not paid within 24 hours from the time of purchase shall be cancelled, without written confirmation, unless by prior arrangement with management.

2.2. It is your responsibility to forward proof of payment to [email protected] We strongly suggest that you do not rely on the banking apps to do so.

  1. Delivery:
    1. Subject to availability and receipt of payment, requests will be processed within 24 hours during week days, being Monday to Friday.

3.2. Products Purchased over the weekend:

  • Orders will be packed and shipped out on Monday and couriered either overnight for next day same day delivery depending on your address and region

3.3. Orders Placed during Business hours (Monday-Friday):

  • Orders received before 9am Monday-Thursday can expect their order delivered the following morning or same day Tuesday Depending on the address and region.
  • Orders with Regional addresses will be will be charged an additional fee and can take up to 2-3 business.
  • Orders that are placed in the week before 9am during business hours can be collected from our premises after 2:30pm.
  • Orders that are placed on a Friday will be Couriered on Monday Mornings for same day depending on your region.

3.4. Delivery/tracking number will be confirmed by way of email as soon as the parcel has been booked for collection by the Courier.

  1. Export restriction:
    The offering on this website is available to South African clients only, unless authorized by management

 

  1. Warranty and guarantee:

5.1. Cloud Vape abides by the manufactures warranty and no warranty claim will be processed if the purchaser has misused the product or not abided by the instruction laid out by the manufacturer.

5.2. No warranty or guarantee is offered on pre-made coils.

5.3. Products that are DOA will be asked to be collected in the same condition that it was received. A new replacement unit will only be sent out once the original product has been returned and has been verified that product indeed is DOA.

  1. Exchanges and returns:

6.1. The purchaser shall inspect the goods on arrival and must notify Cloud Vape within 24 hours of receipt of the goods if any goods are damaged and/or items are not received.

6.2. Please do not open any product without checking them to be correct first. Please contact us via email or WhatsApp immediately.

6.3. Should the purchaser fail to comply with 6.2 above, it shall be deemed that the goods have been accepted in good and working order.

6.4. If the purchaser wishes to return any products for whatever reason, the purchaser may do so within 7 days of receipt of the goods. All goods must be in an unused condition.

6.5. When returning an item, door-to-door courier service must be utilized.

6.6. Items will not be collected from Post Offices.

6.7. No loan devices will be given.  for your return.

6.8. Refunds are only issued after all other recourses have been taken to rectify the problem with the purchaser. Should the purchaser require a refund,  the cost of getting the product back to Cloud Vape is at the purchaser’s expense.

6.9. Refunds will be processed after receipt  and proper assessment of the goods. The goods must arrive with all components and must be returned in good condition.

6.10. Please note that USB ports are not covered outside of the 7 day product exchange. 

6.11. Cloud Vape will not be liable for the refund on shipping expenses unless it is due to an error on our behalf.

6.12. Should there be a claim for a manufacture default, the goods will be returned by the purchaser to Cloud Vape for replacement after receiving confirmation from one of the owners.

6.13. If the item is found to have a manufacturing fault and is within the warranty period, the item will be replaced unless due to user negligence.

6.14. Please note that as per the Consumer Protection Act 68 of 2008, Cloud Vape is given up to 20 working days to assess the device and return it to the purchaser. Every effort will be taken to lessen the time frame as much as possible.

6.15. Goods in transit from the purchaser to Cloud Vape remains the client’s responsibility until signed for in store.

6.16. All goods returned must contain all relevant parts along with original order number and/or proof of purchase.

6.17. Should goods be found to have been damaged due to user negligence, costs of transportation back to the purchaser is at the purchaser’s expense.

6.18. Please note that e-juice will not be refunded if opened. 

6.19. No returns or refunds will be entertained on sale items.

6.20. E-liquids, once opened, cannot be returned due to the nature of the product.

  1. Cancellation of orders:

Cancellation of orders by the client will attract a fee equal to the fee charged by Payfast.

  1. Product pictures:

Product pictures may vary in colour from the actual item.

  1. Customer privacy policy:
    Cloud Vape shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act, 2 of 2000 (“PAIA”). PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
  2. Payment options accepted:
    Payment may be made via Visa, Mastercard, Diners or American Express cards or by bank transfer into the Cloud Vape bank account, the details of which will be provided on request.

Card acquiring and security: Does this apply to you?


Card transactions will be acquired for Cloud Vape via Paygate uses the strictest form of encryption namely 3D Secure all our sensitive financial information (like credit/debit card details) is never sent to the people you pay! You can send money without sending your financial information!  You don’t need to worry about paying people you don’t know. We make use of it to further enhance the security of credit card transactions on PayFast and no card details are stored on the website. Users may go to 3D Secure view their security certificate and security policy.

 

  1. Customer details separate from card detail:
    Customer details will be stored by Cloud Vape separately from card details which are entered by the client on Payfast secure site.
  2. Merchant outlet country and transaction currency:
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African rand (ZAR).

 

  1. Typographical errors:
    1. In the event that a Cloud Vape product is mistakenly listed at an incorrect price, Cloud Vape reserves the right to refuse or cancel any orders placed for said product.

15.2. Cloud Vape reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cloud Vape shall issue a credit to your account for the amount charged. We cannot offer credit card refunds at this time.

 

  1. Country of domicile:
    1. This website is governed by the laws of South Africa.

16.2. Cloud Vape chooses its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

  1. Cloud Vape may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

  1. Use of site:
    Cloud Vape will not tolerate any form of abusive messages or documents including via email, chat, or by use of obscene or abusive language this behaviour is strictly forbidden. Impersonation of others, You may not upload or otherwise public through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or public rights, abusive illegal, or otherwise objectionable with may constitute or encourage a criminal offence, violate the rights of any party of which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit other so to join or become members of any other commercial online service or other organisation.

 

  1. Indemnification:
    If you agree to indemnify, defend, its officers, directors, employees, agents, licensors and suppliers (collectively the “service providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account 

 

  1. Company information:

This Webpage is run and maintained by Cloud Vape based in South Africa Cameron Arroyo is the owner of the company who maintains and makes sure all orders and any other operations in the company run smoothly.

Cloud Vape

Cameron Arroyo

[email protected]